According to a 2005 article by the New York Times, work-at-home customer service job opportunities are on the rise in the U.S. (Customer service jobs are also referred to as call center jobs.) The article indicated failed offshoring attempts due to language barriers, as one of the reasons why U.S. companies are now hiring more local representatives (agents) for work-at-home customer service jobs.
By employing work-at-home agents, companies also reduce attrition in customer service jobs while saving money on office rent, utilities and equipment. Consequently, they're relatively eager to employ work-at-home agents and motivated to pass along some of their savings in the form of increased hourly wages. According to the article, customer service representatives working in traditional call centers generally earn only $8 to $9 per hour, but work-at-home customer service agents generally earn $13 to $14.
The advantages for agents employed in work-at-home customer service jobs are fairly obvious, especially for stay-at-home parents and physically challenged people who need income. But perhaps a not-so-obvious advantage is that you can sweeten your net pay, if you're eligible to take deductions at tax time for business use of your home.
... more to come
Paul
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